What is different about Millcreek?

     With over 100 Home Health Companies in the Salt Lake Area alone, it is important to demand the highest quality of Home Health and Hospice Care for your loved ones. These are just a few of the things we do at Millcreek to ensure that our patients get the best care possible.

Nursing Driven Care

    Millcreek is nursing driven so that your patients receive comprehensive care that addresses the many facets of any one diagnosis. Many Home Health companies use a nurse staffing service, which means that after working hours, phone calls are answered by an unfamiliar stranger. At Millcreek a staff nurse is available 24-7. All nurses who are on call participate in Case Conference and are familiar with each patient, so that if they receive a phone call at 3am, they can act and help the patient, rather then send them to the hospital or tell them to call back in the morning. Millcreek also has Hospice Certified and Certified Lymphedema Therapists so that we provide the highest quality of care possible.

Therapy

    All patient therapy is overseen by Rob Green, PT, Millcreek’s Director of Therapies. Additionally, Physical Therapists and Occupational Therapists work hand in hand with our nursing team and Physicians to ensure the highest level of care. Millcreek also has a Physical Therapist who is a Certified Wound Specialist, who treats patients and hosts a bi-weekly wound conference.

Social Work

    Our Medical Social Worker, Heather Bittinger LCSW, is available to prepare advanced directives, long term planning and connect patients to community resources.

Proven Results

Most importantly, Millcreek has a proven track record of providing great care.  Millcreek ranks in the top 500 best home health agencies in the U.S. by OSC HomeCare, 1^st in Salt Lake for patient outcomes by Medicare’s Home Health Compare and in the 97^th percentile nationally for patient outcomes by Medicare’s Home Health Compare.

For more information visit http://www.millcreeehomehealth.com/

Our Favorite Ways to Choose a Home Health Agency.

    At Millcreek, we firmly believe that seniors and their families should know about the resources available to them to help make decisions about their care. When patients and families have good information, they make better decisions and receive better care.

   Our favorite tool for researching home care options is Medicare's Medicare's Home Health Compare. Medicare requires that all Medicare-certified agencies report patient outcomes, which are tracked and compared against state and national averages. Patient outcomes help measure how successful a home health agency was in providing care. You can look at any Medicare-certified agency, in any state, and you can select multiple home health agencies and compare them side by side, to make sure that you get the best care possible.

   Your primary care physician's office can offer suggestions for home health agencies, too. We also encourage you to call the home health agencies that you are considering to get a feel for how they interact with patients and to clarify the services and benefits they can offer to you and your family.

Remember, you and your family have the right to choose who provides your care.

    Millcreek is proud of the high quality of care we've been able to provide to our patients. We know that when you put high quality care first, patients benefit.  Here are Millcreek Home Health and Hospice's outcomes from  Home Health Compare:

Quality Measure	Millcreek Home Health	Utah Average	National Average
Managing Activities of Daily Living
How often patients got better at walking or moving around.	61%	51%	47%
How often patients got better at getting in and out of bed.	68%	60%	54%
How often patients got bet at bathing.	82%	70%	65%
Managing Pain and Treating Symptoms
How often the home health team checked for pain.	100%	97%	96%
How often the home health team treated their patients' pain.	99%	91%	94%
How often patients had less pain when moving around.	72%	61%	64%
Treating Wounds and Preventing Pressure Sores
How often patient's wounds improved or healed after an operation.	83%	77%	80%
How often the home health team checked patients for the risk of developing pressure sores.	96%	95%	95%
How often the home health team included treatments to prevent pressure sores in the plan of care.	99%	88%	88%
How often the home health team took doctor-ordered action to prevent pressure sores.	99%	85%	86%
Preventing Harm
How often the home health team began their patients' care in a timely manner.	89%	90%	86%
How often the home health team taught patients (or their family caregivers) about their drugs.	91%	76%	83%
How often patients got better at taking drugs correctly by mouth.	48%	46%	43%
How often the home health team check patients' risk of falling.	100%	95%	94%
How often the home health team checked patients for depression.	100%	95%	91%
For patients with diabetes, how often the home health team got doctors orders, gave foot care and taught patients about foot care.	97%	70%	83%
Preventing Unplanned Hospital Care
How often home health patients had to be admitted to the hospital.	16%	22%	29%

If you have any questions, don't hesitate to call us at 801.463.2478, or visit out website millcreekhomehealth.com. We are happy to listen to your concerns and offer suggestions.

What Does a Medical Social Worker Do and How Can They Help Your Family?

As you, your loved one and your family begin hospice care, we know that you’ll have questions. At Millcreek Home Health and Hospice, we know that the transition to hospice care requires a professional hand and a gentle heart. Working with a Medical Social Worker as you prepare for and begin hospice care can make this a more natural transition for your family.

A Medical Social Worker has professional knowledge of social services, principles and practices that relate to hospice care. Medical Social Workers help patients cope with social and emotional needs throughout their medical treatment. Medical Social Workers interact with family members, patients and hospice team members during hospice care and help coordinate communications between all groups so that the goals for patient are met.

When you begin to work with Millcreek Home Health and Hospice, your Medical Social Worker can assist you, your loved one and your family by:

- Providing services as relate to patient/family education, counseling, crisis intervention, financial resource identification, patient/family advocacy and bereavement.

- Help with end of life planning, like creating advance directives.

- Answering questions, offering emotional support, and following through on identified problems for patient and family members.

- Explaining hospice care resources and policies to patients, family and staff.

Understanding the social, cultural and religious variables that contribute to patients' responses to illness and their use of health-care resources. Medical Social Workers are flexible, organized and are trained to help relieve stressful situations. Your Millcreek Home Health and Hospice Medical Social Worker is trained to treat you and your loved one with respect and dignity. If you have any questions about arranging to meet with a Medical Social Worker in the Salt Lake City, Utah area, please contact Millcreek Home Health and Hospice at 801-463-2478.